# ITSM Compared > A no-score guide to ITSM platforms for mid-market IT teams that want to launch fast, run with a small admin team and serve HR, facilities and finance. A seven-question fit finder and a fact grid of thirteen capabilities across nine platforms. Vendor pages read 27 September and 11 October 2026. ## Finder and method - [Home](https://itsmcompared.com/): the lead question, the finder example, the compact fact grid, strengths and limits. - [ITSM fit finder](https://itsmcompared.com/itsm-fit-finder): questions about your team matched against each platform's documented capabilities. - [ITSM fact grid](https://itsmcompared.com/itsm-fact-grid): every capability for every platform, with a note and source, plus rollout runways. - [ITSM method](https://itsmcompared.com/itsm-method): how the fact grid and the finder work, and limitations. ## Platforms - [Freshservice](https://itsmcompared.com/itsm-platform/freshservice): fits IT teams that want certified ITIL practices and published prices, with a route for business teams later. - [Halo](https://itsmcompared.com/itsm-platform/halo): fits Teams that want every module, including ESM and CMDB, in one per-agent licence. - [Ivanti Neurons for ITSM](https://itsmcompared.com/itsm-platform/ivanti-neurons-itsm): fits Organisations that must run ITSM on-premises or hybrid with certified ITIL practices. - [Jira Service Management](https://itsmcompared.com/itsm-platform/jira-service-management): fits IT teams that already work in Jira and want a free starting tier. - [ManageEngine ServiceDesk Plus](https://itsmcompared.com/itsm-platform/servicedesk-plus): fits Teams that need ITIL breadth at a published price, in the cloud or on-premises. - [monday service](https://itsmcompared.com/itsm-platform/monday-service): fits Mid-market IT teams that want AI agents from day one and plan to serve HR, facilities and finance on the same platform. - [ServiceNow ITSM](https://itsmcompared.com/itsm-platform/servicenow-itsm): fits Large or fast-growing IT organisations that will fund implementation and a platform team. - [SysAid](https://itsmcompared.com/itsm-platform/sysaid): fits Mid-market desks that want to build automations and AI agents by describing them in plain language. - [Zendesk](https://itsmcompared.com/itsm-platform/zendesk): fits Teams already running Zendesk for customers that want employee service on the same platform. ## Compare - [Side by side](https://itsmcompared.com/itsm-side-by-side): your chosen platforms compared across every capability, price and limit. - [ITSM cost calculator](https://itsmcompared.com/itsm-cost-calculator): published list prices per month and per year at your agent count, formula shown. - Head-to-head pages follow the pattern https://itsmcompared.com/-or--itsm with platform slugs in alphabetical order, for example https://itsmcompared.com/halo-or-monday-service-itsm. Migrating-off pages follow https://itsmcompared.com/migrating-off-. ## Learn - [ITSM groundwork](https://itsmcompared.com/itsm-groundwork): a free course in three tracks on rolling out ITSM without an admin team. - [What modernising ITSM means for a mid-market IT team](https://itsmcompared.com/itsm-groundwork/what-modernising-itsm-means): Modernising ITSM is less about new practices than about who runs them: faster launch, less admin work, AI help on intake and a desk other departments can use. - [Who runs the tool after go-live? Estimating admin load](https://itsmcompared.com/itsm-groundwork/who-runs-the-tool-after-go-live): How to estimate the admin work an ITSM platform will need once it is live, and the signals on vendor pages that suggest a dedicated administrator or partner. - [Scoping your first release: which practices to switch on first](https://itsmcompared.com/itsm-groundwork/scoping-your-first-release): A practical order for switching on ITSM practices in a mid-market rollout: incidents and requests first, then knowledge and SLAs, then change and problem management. - [Writing your first ten catalog items](https://itsmcompared.com/itsm-groundwork/your-first-ten-catalog-items): How to choose and write the first ten request types in an ITSM service catalog: pick by volume, ask only what the fulfiller needs, and set approvals and owners. - [Rules, AI triage and AI agents: what each automates](https://itsmcompared.com/itsm-groundwork/rules-triage-and-agents): The three layers of service desk automation explained: rule-based workflows, AI triage that sorts tickets, and AI agents that resolve requests, with what vendors document. - [Approvals and routing without code](https://itsmcompared.com/itsm-groundwork/approvals-and-routing-without-code): How a mid-market IT team can set up approval chains, skill-based routing and SLA alerts itself, and what to check on vendor pages before relying on it. - [Taking the desk to HR, facilities and finance](https://itsmcompared.com/itsm-groundwork/taking-the-desk-to-hr-facilities-and-finance): How a mid-market IT team can extend its service desk to HR, facilities and finance: when to do it, what each team needs, and what vendor pages document. - [Change enablement for a team without a change board](https://itsmcompared.com/itsm-groundwork/change-enablement-for-small-teams): How a mid-market IT team can run ITIL 4 change enablement without a weekly change advisory board: change types, lightweight approvals and what platforms include it. - [A CMDB you can keep current](https://itsmcompared.com/itsm-groundwork/a-cmdb-you-can-keep-current): How a mid-market IT team can start a CMDB that stays accurate: begin with critical services, use discovery where available, and link records to changes and incidents. - [Cutting over from your current tool](https://itsmcompared.com/itsm-groundwork/cutting-over-from-your-current-tool): A cutover plan for a mid-market IT team moving ITSM platforms: what data to bring, when to switch, how to run the first month and when to retire the old tool. - [ITSM terms](https://itsmcompared.com/itsm-terms): plain-English definitions of ITSM and ITIL terms. - [ITSM FAQ](https://itsmcompared.com/itsm-faq): short answers on platforms, pricing, ITIL and how this guide works. - [Ticket desk notes](https://itsmcompared.com/ticket-desk-notes): analysis from The Ticket Desk for mid-market IT teams. - [Running ITSM without a dedicated admin team: what vendor pages promise](https://itsmcompared.com/ticket-desk-notes/running-itsm-without-an-admin-team): What nine ITSM vendors' own pages say about launching and running their platforms without a specialist administrator, and the questions to ask where they say nothing. - [Which ITSM platforms document HR, facilities and finance use](https://itsmcompared.com/ticket-desk-notes/reach-beyond-it-2026): How nine ITSM platforms describe use beyond IT on their own pages, from named departmental AI agents to ESM in a single licence and separate department spaces. - [Per-agent price math at 10, 25 and 50 agents](https://itsmcompared.com/ticket-desk-notes/per-agent-price-math): Published ITSM list prices multiplied out at 10, 25 and 50 agents, the cheapest plan that includes change management on each platform, and the costs list prices leave out. - [ITSM vendor news, January to September 2026: three threads for mid-market buyers](https://itsmcompared.com/ticket-desk-notes/itsm-vendor-news-summer-2026): A recap of dated ITSM vendor announcements from January to September 2026, grouped into public sector certifications, AI features and infrastructure changes. - [When missing ITIL practices matter, and when they do not](https://itsmcompared.com/ticket-desk-notes/when-itil-gaps-matter): Some ITSM platforms in this guide do not document change management, problem management or a CMDB. How to decide whether those gaps matter for your team now. - [AI agents or automation builders: two routes to a lighter admin load](https://itsmcompared.com/ticket-desk-notes/ai-agents-or-automation-builders): ITSM vendors are reducing admin work in two ways: AI agents that resolve requests and builders that write automations from plain language. How each works and what vendors document. - [One price or plan tiers: how ITSM vendors package practices](https://itsmcompared.com/ticket-desk-notes/one-price-or-plan-tiers): ITSM platforms package practices in three ways: one all-inclusive price, tiered plans and editions with add-ons. What each model means for a mid-market team's cost and setup. - [How to read vendor AI claims on ITSM pages](https://itsmcompared.com/ticket-desk-notes/reading-vendor-ai-claims): ITSM vendors publish figures such as 60% of incidents resolved automatically or 80% of queries handled. How to read them, what they leave out and what to test yourself. ## About - [Contact](https://itsmcompared.com/contact): questions, corrections, privacy requests and copyright notices. - [Privacy Policy](https://itsmcompared.com/privacy-policy): what personal data the site handles. - [Cookie Policy](https://itsmcompared.com/cookie-policy): the site sets no cookies. - [Terms of Use](https://itsmcompared.com/terms-of-use): terms for reading and quoting the site. - [Copyright and DMCA policy](https://itsmcompared.com/dmca): how to send a copyright notice.