TOOL
ITSM cost calculator: list prices for your team size
IN SHORT
Enter how many agents will work tickets and pick a plan for each platform. The calculator multiplies each published list price by your agent count and shows the monthly and yearly figure. Where a vendor does not publish a price, it says so instead of guessing. Platforms are listed alphabetically; you can sort by monthly price.
| Platform | Plan | Monthly list price | Yearly list price | Notes |
|---|---|---|---|---|
| Freshservice | Starter | $285 | $3,420 | Pricing page, read 27 Sep 2026 |
| Halo | Single plan | £1,035 | £12,420 | Priced in pounds. UK list price on 11 Oct 2026; onboarding package required at a bespoke cost. Pricing page, read 11 Oct 2026 |
| Ivanti Neurons for ITSM | All plans | Not published | Not published | Contact sales. Pricing page, read 27 Sep 2026 |
| Jira Service Management | Standard | $300 | $3,600 | Pricing page, read 27 Sep 2026 |
| ManageEngine ServiceDesk Plus | Standard | $195 | $2,340 | Starting price; the vendor's page says 'from'. Priced per technician. Problem, change/release and project add-ons $1,195 a year each. Pricing page, read 27 Sep 2026 |
| monday service | Standard | $465 | $5,580 | Priced per seat. Over 40 users: request a quote. Pricing page, read 11 Oct 2026 |
| ServiceNow ITSM | All plans | Not published | Not published | Not published; quote only. Pricing page, read 11 Oct 2026 |
| SysAid | Professional | $1,335 | $16,020 | Pricing page, read 11 Oct 2026 |
| Zendesk | Suite Team | $435 | $5,220 | Pricing page, read 11 Oct 2026 |
Monthly list price = published per-unit monthly price on annual billing × max(your agents, plan minimum). Yearly = monthly × 12. Prices as published on the date shown for each vendor; taxes, discounts and negotiated terms are not included. Agent, seat and technician definitions differ by vendor.
Prices are list prices from each vendor's pricing page on the date shown. Halo also requires an onboarding package at a bespoke cost, and monday service quotes teams over 40 users.
Questions readers ask
Why does the calculator not show a price for ServiceNow ITSM or Ivanti?
Neither publishes ITSM list prices, so we show Not published rather than an estimate. ServiceNow sells three ITSM packages by custom quote [ServiceNow].
Why is Halo shown in pounds?
Halo's pricing page showed £69 per agent a month as its UK list price on 11 October 2026. A US dollar figure was not shown on the page we read, and we do not convert currencies.
Is a monday service seat the same as an agent?
Not necessarily. monday service prices per seat with a three-seat minimum, ServiceDesk Plus per technician, and the others per agent. Check each vendor's definition before you compare totals.
Do the totals include add-ons and implementation?
Only the Freshservice and Zendesk Copilot add-ons, when you tick them. ServiceDesk Plus add-ons ($1,195 a year each) are listed in the notes but not added. Implementation, partner services, Halo's required onboarding package and taxes are not included.