PLATFORM PROFILE

Halo (formerly HaloITSM): ITSM platform profile for mid-market teams (2026)

Halo puts ITSM, ESM, CMDB and Halo AI in one licence, which gives a small team the most to configure at the start.

IN SHORT

Halo documents 11 of 13 capabilities in our fact grid, partly documents 0, and 2 are not in our sources. Fits when: Teams that want every module, including ESM and CMDB, in one per-agent licence. Its main limits: Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost.

By The Ticket Desk · ITSM Compared · Published 2026-10-11

Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.

At a glance

Company: Halo
Deployment: Cloud; on-premises is not mentioned on the pages we read.
Starting price: £69 per agent per month (UK list, billed annually, 11 Oct 2026)
Entry-plan milestones: 6 of 6
Fits when: Teams that want every module, including ESM and CMDB, in one per-agent licence
Website: Visit Halo site

What does Halo document?

Free plan or trialDocumented
A trial is offered; 30 days with all modules on the 27 September read.
Source: Halo pricing · Read 27 Sep 2026
Published priceDocumented
£69 per agent a month, UK list, annual; onboarding package required.
Source: Halo pricing · Read 11 Oct 2026
Self-service portal or catalogDocumented
Employee portal included as standard.
Source: Halo pricing · Read 11 Oct 2026
AI triage and routingDocumented
AI triaging included as standard.
Source: Halo pricing · Read 11 Oct 2026
AI agentsDocumented
AI agents; process agents auto-resolve known issues.
Source: Halo AI · Read 27 Sep 2026
Configuration tools for non-specialistsNot in our sources
Not described on the pages we read.
Departments beyond ITDocumented
HR service delivery, finance and legal, facilities included as standard.
Source: Halo pricing · Read 11 Oct 2026
Incident managementDocumented
In the single licence.
Source: Halo pricing · Read 27 Sep 2026
Problem managementDocumented
In the single licence.
Source: Halo pricing · Read 27 Sep 2026
Change managementDocumented
In the single licence.
Source: Halo pricing · Read 27 Sep 2026
CMDBDocumented
CMDB and asset discovery included.
Source: Halo pricing · Read 11 Oct 2026
IT asset managementDocumented
Assets included.
Source: Halo pricing · Read 27 Sep 2026
Self-managed optionNot in our sources
On-premises is not mentioned on the pages we read.

What does Halo put on its entry plan?

On the entry plan
On a higher plan or as a paid add-on
Documented, plan not stated
Not documented on the pages we read

On the entry plan
On a higher plan or as a paid add-on
Documented, plan not stated
Not documented on the pages we read

01 TRYOn the entry plan
A trial is offered; 30 days with all modules on the 27 September read.
Source: Halo pricing · Read 27 Sep 2026
02 PRICEOn the entry plan
£69 per agent a month (UK list), plus a required onboarding package at a bespoke cost.
Source: Halo pricing · Read 11 Oct 2026
03 INTAKEOn the entry plan
Virtual agent on web chat, Teams, Slack and the portal, in the single licence.
Source: Halo AI · Read 27 Sep 2026
04 AUTOMATEOn the entry plan
Halo AI is included in the single price.
Source: Halo pricing · Read 27 Sep 2026
05 EXTENDOn the entry plan
HR service delivery, finance and legal, and facilities included as standard.
Source: Halo pricing · Read 11 Oct 2026
06 GOVERNOn the entry plan
Incident, request, change, problem, assets and CMDB in the single price.
Source: Halo pricing · Read 27 Sep 2026

A filled square means the vendor's own pages place that milestone on the entry plan. It shows packaging, not how well the feature works.

What do Halo's plans cost?

Plan	Price	Notes
Single plan	£69 per agent/month, billed annually (UK list price; £66 on 27 Sep 2026)	Named or concurrent licences at the same price; end users free; onboarding packages required at a bespoke cost
Halo Enterprise Package	$1M a year, fixed	Unlimited licences and funded implementation
Trial	Offered	Length not stated on 11 Oct 2026; 30 days with all modules on 27 Sep 2026

Source: Halo pricing · Read 11 Oct 2026

List prices as published on the date shown. Taxes, discounts and negotiated terms are not included.

What else do Halo's pages say?

Name: haloitsm.com now redirects to usehalo.com, where the product is sold as Halo.
Source: Halo pricing · Read 27 Sep 2026
Packaging: "No tiers, no bolt-ons, no locked-away features": ITSM (incident, request, change, problem), assets and CMDB, enterprise service management and Halo AI ship in one price.
Source: Halo pricing · Read 27 Sep 2026
Integrations: Halo says it connects to "over 250+ native integrations" and describes ITIL-aligned workflows.
Source: Halo homepage · Read 27 Sep 2026
AI: An end-user virtual agent on web chat, Teams, Slack and the portal; categorisation, prioritisation and routing suggestions; process agents that auto-resolve known issues; knowledge drafted from ticket records.
Source: Halo AI · Read 27 Sep 2026
Infrastructure: Halo said on 21 August 2026 it is moving its cloud platform to AWS EKS, with a beta from September 2026 and general availability for Stable channel customers in Q1 2027.
Source: Halo news: infrastructure move to AWS EKS (21 Aug 2026) · Read 27 Sep 2026
Included as standard: Enterprise service management (HR service delivery, finance and legal, facilities, an employee portal, approval workflows and multi-department routing), ITSM including change, problem and major incidents, CMDB and asset discovery, and Halo AI (AI agents and AI triaging).
Source: Halo pricing · Read 11 Oct 2026
Onboarding: Onboarding packages are required with purchase at a bespoke cost.
Source: Halo pricing · Read 11 Oct 2026
Analyst note: Halo says it is recognised as a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms.
Source: Halo pricing · Read 11 Oct 2026

No vendor performance figure was collected for this page.

Where does Halo stand out, and where is it limited?

Strengths

Every module, from change management to CMDB and ESM, in one published per-agent price.
Halo AI documents help across the ticket from intake to knowledge.

Limits

Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost.
The UK list price was £69 per agent a month on 11 October 2026; a US dollar figure was not shown on the page we read, and no-code configuration tools are not described.

How does Halo compare with each alternative?

Questions readers ask

How much does Halo cost?

£69 per agent per month (UK list, billed annually, 11 Oct 2026). Single plan: £69 per agent/month, billed annually (UK list price; £66 on 27 Sep 2026); Halo Enterprise Package: $1M a year, fixed; Trial: Offered. Prices as published on the date shown.

Does Halo include change management and a CMDB?

Yes. Incident, request, problem and change management, major incidents, assets, CMDB and asset discovery are included as standard.

When does Halo fit?

Teams that want every module, including ESM and CMDB, in one per-agent licence. Run the ITSM fit finder with your own answers to see how its documented capabilities match your team.