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PLATFORM PROFILE

Jira Service Management: ITSM platform profile for mid-market teams (2026)

Jira Service Management starts free for three agents and sits inside a Service Collection that reaches HR, facilities and finance, with change management on Premium.

IN SHORT

Jira Service Management documents 11 of 13 capabilities in our fact grid, partly documents 2, and 0 are not in our sources. Fits when: IT teams that already work in Jira and want a free starting tier. Its main limits: Change management and the virtual service agent need Premium at $51.42 per agent a month.

By The Ticket Desk · ITSM Compared · Published 2026-10-11

Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.

At a glance

Company
Atlassian
Deployment
Cloud, or Data Center (self-managed).
Starting price
Free for 3 agents; Standard $20 per agent per month
Entry-plan milestones
3 of 6
Fits when
IT teams that already work in Jira and want a free starting tier
Website
Visit Jira Service Management site

What does Jira Service Management document?

What does Jira Service Management put on its entry plan?

  • On the entry plan
  • On a higher plan or as a paid add-on
  • Documented, plan not stated
  • Not documented on the pages we read
Jira Service Management rollout runwaytry: Entry plan; price: Entry plan; intake: Entry plan; automate: Higher plan or add-on; extend: Plan not stated; govern: Higher plan or add-onTRYENTRYPRICEENTRYINTAKEENTRYAUTOMATEUPPEREXTENDPLAN?GOVERNUPPER
  • On the entry plan
  • On a higher plan or as a paid add-on
  • Documented, plan not stated
  • Not documented on the pages we read

  1. 01 TRYOn the entry plan

    Free plan for up to three agents.

    Source: Jira Service Management pricing · Read 27 Sep 2026

  2. 02 PRICEOn the entry plan

    Free, then Standard at $20 per agent a month.

    Source: Jira Service Management pricing · Read 27 Sep 2026

  3. 03 INTAKEOn the entry plan

    Portal, email, chat and forms on the Free plan.

    Source: Jira Service Management pricing · Read 27 Sep 2026

  4. 04 AUTOMATEOn a higher plan or as a paid add-on

    Rovo Agents from Standard; virtual service agent on Premium.

    Source: Jira Service Management pricing · Read 27 Sep 2026

  5. 05 EXTENDDocumented, plan not stated

    Service Collection extends service management to HR, facilities, finance and legal; the plan is not stated.

    Source: Atlassian: introduction to Service Collection · Read 11 Oct 2026

  6. 06 GOVERNOn a higher plan or as a paid add-on

    Assets from Standard; change and advanced problem management on Premium.

    Source: Jira Service Management pricing · Read 27 Sep 2026

A filled square means the vendor's own pages place that milestone on the entry plan. It shows packaging, not how well the feature works.

What do Jira Service Management's plans cost?

PlanPriceNotes
Free$0Up to 3 agents; portal, email, chat, forms, workflows, queues, knowledge base, alerts and on-call
Standard$20 per agent/monthRovo Agents, asset and configuration management, 250 Rovo credits
Premium$51.42 per agent/monthAdvanced assets, virtual service agent, advanced incident and problem management, change management, deployment gating with CI/CD tools
EnterpriseNot publishedCustom, billed annually

Source: Jira Service Management pricing · Read 27 Sep 2026

List prices as published on the date shown. Taxes, discounts and negotiated terms are not included.

What else do Jira Service Management's pages say?

  • Packaging: Sold inside Atlassian's Service Collection plans, which also include Customer Service Management and Assets.

    Source: Jira Service Management pricing · Read 27 Sep 2026

  • Practices by plan: Change management, advanced incident and problem management and the virtual service agent are Premium features; asset and configuration management start on Standard.

    Source: Jira Service Management pricing · Read 27 Sep 2026

  • Free plan: Customer portal, email and chat channels, forms, workflows, queues, an embedded knowledge base, alerts and on-call schedules.

    Source: Jira Service Management pricing · Read 27 Sep 2026

  • ITIL: The features page groups incidents into problems for root cause analysis and displays a PinkVERIFY logo; a Data Center option serves self-managed environments.

    Source: Jira Service Management features · Read 27 Sep 2026

  • Analyst news: Atlassian said on 29 July 2026 that it was named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms.

    Source: Atlassian blog: 2026 Gartner ITSM Magic Quadrant (29 Jul 2026) · Read 27 Sep 2026

  • Beyond IT: Atlassian's Service Collection guide says it extends service management beyond IT to HR, facilities, finance, customer support, legal and marketing, with Jira Service Management as the core app.

    Source: Atlassian: introduction to Service Collection · Read 11 Oct 2026

No vendor performance figure was collected for this page.

Where does Jira Service Management stand out, and where is it limited?

Strengths

  • A free tier and public prices make it the easiest platform here to start on.
  • Close ties to Jira for engineering teams, with deployment gating on Premium.

Limits

  • Change management and the virtual service agent need Premium at $51.42 per agent a month.
  • Atlassian gives 28 March 2029 as the Data Center end-of-life date, which matters to self-managed customers.

How does Jira Service Management compare with each alternative?

Questions readers ask

How much does Jira Service Management cost?

Free for 3 agents; Standard $20 per agent per month. Free: $0; Standard: $20 per agent/month; Premium: $51.42 per agent/month; Enterprise: Not published. Prices as published on the date shown.

Does Jira Service Management include change management and a CMDB?

On Premium for change. Asset and configuration management start on Standard; change management and advanced incident and problem management are Premium features at $51.42 per agent a month.

When does Jira Service Management fit?

IT teams that already work in Jira and want a free starting tier. Run the ITSM fit finder with your own answers to see how its documented capabilities match your team.