PLATFORM PROFILE
Ivanti Neurons for ITSM: ITSM platform profile for mid-market teams (2026)
Ivanti brings certified ITIL 4 practices, HR and facilities service management and hybrid deployment, at the cost of a quoted start.
IN SHORT
Ivanti Neurons for ITSM documents 9 of 13 capabilities in our fact grid, partly documents 0, and 4 are not in our sources. Fits when: Organisations that must run ITSM on-premises or hybrid with certified ITIL practices. Its main limits: No public price or trial.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
At a glance
- Company
- Ivanti
- Deployment
- Cloud, on-premises or hybrid.
- Starting price
- Not published
- Entry-plan milestones
- 0 of 6
- Fits when
- Organisations that must run ITSM on-premises or hybrid with certified ITIL practices
- Website
- Visit Ivanti Neurons for ITSM site
What does Ivanti Neurons for ITSM document?
- Free plan or trialNot in our sources
Not described on the pages we read.
- Published priceNot in our sources
No public price; Contact Sales.
Source: Ivanti Neurons for ITSM · Read 11 Oct 2026
- Self-service portal or catalogDocumented
Self-service portals.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
- AI triage and routingDocumented
Automatically classifies and routes tickets.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
- AI agentsDocumented
Agentic AI and a virtual agent.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
- Configuration tools for non-specialistsNot in our sources
Not described on the pages we read.
- Departments beyond ITDocumented
HR and facilities service management.
Source: Ivanti Neurons for ITSM · Read 11 Oct 2026
- Incident managementDocumented
Certified ITIL 4 practice.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
- Problem managementDocumented
Certified ITIL 4 practice.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
- Change managementDocumented
Certified ITIL 4 practice.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
- CMDBDocumented
Configuration management is a certified practice.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
- IT asset managementNot in our sources
Not described on the pages we read.
- Self-managed optionDocumented
Cloud, on-premises or hybrid.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
What does Ivanti Neurons for ITSM put on its entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
01 TRYNot documented on the pages we read
No free plan or trial on the page we read.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
02 PRICENot documented on the pages we read
No public price; Contact Sales.
Source: Ivanti Neurons for ITSM · Read 11 Oct 2026
03 INTAKEDocumented, plan not stated
Virtual agent, chatbots and self-service portals.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
04 AUTOMATEDocumented, plan not stated
Classification, routing and agentic remediation.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
05 EXTENDDocumented, plan not stated
HR and facilities service management are described; the plan is not stated.
Source: Ivanti Neurons for ITSM · Read 11 Oct 2026
06 GOVERNDocumented, plan not stated
Change, problem and configuration management are certified practices.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
What do Ivanti Neurons for ITSM's plans cost?
| Plan | Price | Notes |
|---|---|---|
| All plans | Not published | Contact sales |
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
List prices as published on the date shown. Taxes, discounts and negotiated terms are not included.
What else do Ivanti Neurons for ITSM's pages say?
ITIL: 14 ITIL 4-certified practices, including configuration, change, incident, problem, release and deployment, and service level management.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
AI: Automatic classification and routing of incoming tickets, knowledge articles generated from resolved incidents, and agentic AI to "detect and remediate issues before end users report them".
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Self-service: AI-powered virtual agent, conversational chatbots and self-service portals.
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Deployment: "Deployed in the cloud, on-premises, or through a hybrid setup".
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Roadmap: On 27 January 2026 Ivanti previewed persona-based agentic AI for Neurons for ITSM, with a customer preview from Q1 2026 and full availability expected later in the year.
Source: Ivanti press release: AI-driven innovations in Neurons (27 Jan 2026) · Read 27 Sep 2026
Beyond IT: HR Service Management (onboarding, offboarding, case management and employee self-service) and Facilities Service Management (work orders, maintenance, space reservations and site access), with over 1,000 connectors into HR, finance and security systems, as Ivanti states.
Source: Ivanti Neurons for ITSM · Read 11 Oct 2026
No vendor performance figure was collected for this page.
Where does Ivanti Neurons for ITSM stand out, and where is it limited?
Strengths
- Certified ITIL 4 practice breadth, including configuration management.
- A choice of cloud, on-premises or hybrid deployment.
Limits
- No public price or trial.
- Hybrid and on-premises options add design and infrastructure work for a small team.
How does Ivanti Neurons for ITSM compare with each alternative?
- Freshservice or Ivanti Neurons for ITSM
- Halo or Ivanti Neurons for ITSM
- Ivanti Neurons for ITSM or Jira Service Management
- Ivanti Neurons for ITSM or monday service
- Ivanti Neurons for ITSM or ManageEngine ServiceDesk Plus
- Ivanti Neurons for ITSM or ServiceNow ITSM
- Ivanti Neurons for ITSM or SysAid
- Ivanti Neurons for ITSM or Zendesk
- Migrating off Ivanti Neurons for ITSM
- See Ivanti Neurons for ITSM side by side with two others
Questions readers ask
How much does Ivanti Neurons for ITSM cost?
Not published. All plans: Not published. Prices as published on the date shown.
Does Ivanti Neurons for ITSM include change management and a CMDB?
Yes. Change, problem and configuration management are among its 14 ITIL 4-certified practices.
When does Ivanti Neurons for ITSM fit?
Organisations that must run ITSM on-premises or hybrid with certified ITIL practices. Run the ITSM fit finder with your own answers to see how its documented capabilities match your team.