HEAD TO HEAD
Ivanti Neurons for ITSM or ManageEngine ServiceDesk Plus: which ITSM platform fits your team?
IN SHORT
Ivanti Neurons for ITSM documents AI agents where ManageEngine ServiceDesk Plus does not; ManageEngine ServiceDesk Plus documents free plan or trial, published price and IT asset management where Ivanti Neurons for ITSM does not. They match on 8 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus compare capability by capability?
| Capability | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | Differs |
|---|---|---|---|
| Free plan or trial | Not in our sources Not described on the pages we read. | Documented Free edition for 2 technicians. Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026 | Differs |
| Published price | Not in our sources No public price; Contact Sales. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented From $13, $27 and $67 per technician a month. Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026 | Differs |
| Self-service portal or catalog | Documented Self-service portals. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Service catalog on Standard. Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026 | Same |
| AI triage and routing | Documented Automatically classifies and routes tickets. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Predictive triage, routing and assignment. Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026 | Same |
| AI agents | Documented Agentic AI and a virtual agent. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Partly Zia virtual agent; no autonomous resolution claim. Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026 | Differs |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Partly Reusable workflow approvals (September 2026); a builder for non-specialists is not described. Source: ManageEngine ServiceDesk Plus release notes · Read 27 Sep 2026 | Differs |
| Departments beyond IT | Documented HR and facilities service management. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented Department instances for HR, facilities, finance and legal. Source: ServiceDesk Plus enterprise service management · Read 11 Oct 2026 | Same |
| Incident management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Certified practice. Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026 | Same |
| Problem management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Add-on on Standard; included in Enterprise. Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026 | Same |
| Change management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Add-on on Standard; included in Enterprise. Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026 | Same |
| CMDB | Documented Configuration management is a certified practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Add-on on Professional; included in Enterprise. Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026 | Same |
| IT asset management | Not in our sources Not described on the pages we read. | Documented From Professional. Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026 | Differs |
| Self-managed option | Documented Cloud, on-premises or hybrid. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Cloud or on-premises. Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026 | Same |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Ivanti Neurons for ITSM
ManageEngine ServiceDesk Plus
Ivanti Neurons for ITSM has 0 milestones on its entry plan; ManageEngine ServiceDesk Plus has 3.
What do Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus cost?
Ivanti Neurons for ITSM
| Plan | Price |
|---|---|
| All plans | Not published |
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
ManageEngine ServiceDesk Plus
| Plan | Price |
|---|---|
| Free | $0 |
| Standard | From $13 per technician/month |
| Professional | From $27 per technician/month |
| Enterprise | From $67 per technician/month |
Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026
When does Ivanti Neurons for ITSM fit, and when ManageEngine ServiceDesk Plus?
Consider Ivanti Neurons for ITSM if
Organisations that must run ITSM on-premises or hybrid with certified ITIL practices.
Certified ITIL 4 practice breadth, including configuration management.
Watch for: No public price or trial.
Consider ManageEngine ServiceDesk Plus if
Teams that need ITIL breadth at a published price, in the cloud or on-premises.
Certified ITIL breadth with every edition and add-on price published.
Watch for: Problem, change and CMDB arrive as paid add-ons or the top edition, so the setup grows in pieces.
Questions readers ask
Is Ivanti Neurons for ITSM or ManageEngine ServiceDesk Plus better for a mid-market IT team?
Neither in general. Ivanti Neurons for ITSM documents AI agents; ManageEngine ServiceDesk Plus documents free plan or trial, published price and IT asset management. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Ivanti Neurons for ITSM or ManageEngine ServiceDesk Plus?
Ivanti Neurons for ITSM does not publish a price; ManageEngine ServiceDesk Plus starts at Free for 2 technicians; Standard from $13 per technician per month. Compare plans at your team size in the ITSM cost calculator.
Do Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus cover change management and a CMDB?
Ivanti Neurons for ITSM: Yes. Change, problem and configuration management are among its 14 ITIL 4-certified practices. ManageEngine ServiceDesk Plus: On Enterprise, or as add-ons. Problem and change are $1,195 a year each on Standard; CMDB is a $1,195 add-on on Professional and included in Enterprise.