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ManageEngine ServiceDesk Plus: ITSM platform profile for mid-market teams (2026)

ServiceDesk Plus offers certified ITIL breadth and department instances at published prices, assembled edition by edition.

IN SHORT

ManageEngine ServiceDesk Plus documents 11 of 13 capabilities in our fact grid, partly documents 2, and 0 are not in our sources. Fits when: Teams that need ITIL breadth at a published price, in the cloud or on-premises. Its main limits: Problem, change and CMDB arrive as paid add-ons or the top edition, so the setup grows in pieces.

By The Ticket Desk · ITSM Compared · Published 2026-10-11

Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.

At a glance

Company
ManageEngine
Deployment
Cloud or on-premises.
Starting price
Free for 2 technicians; Standard from $13 per technician per month
Entry-plan milestones
3 of 6
Fits when
Teams that need ITIL breadth at a published price, in the cloud or on-premises
Website
Visit ManageEngine ServiceDesk Plus site

What does ManageEngine ServiceDesk Plus document?

What does ManageEngine ServiceDesk Plus put on its entry plan?

  • On the entry plan
  • On a higher plan or as a paid add-on
  • Documented, plan not stated
  • Not documented on the pages we read
ManageEngine ServiceDesk Plus rollout runwaytry: Entry plan; price: Entry plan; intake: Entry plan; automate: Plan not stated; extend: Plan not stated; govern: Higher plan or add-onTRYENTRYPRICEENTRYINTAKEENTRYAUTOMATEPLAN?EXTENDPLAN?GOVERNUPPER
  • On the entry plan
  • On a higher plan or as a paid add-on
  • Documented, plan not stated
  • Not documented on the pages we read

  1. 01 TRYOn the entry plan

    Free edition for two technicians and 250 IT assets.

    Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026

  2. 02 PRICEOn the entry plan

    Standard from $13 per technician a month.

    Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026

  3. 03 INTAKEOn the entry plan

    Help desk and service catalog on Standard.

    Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026

  4. 04 AUTOMATEDocumented, plan not stated

    Zia and predictive triage and routing; the edition is not stated.

    Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026

  5. 05 EXTENDDocumented, plan not stated

    Department instances for HR, facilities, finance and legal; ESM pricing was not read.

    Source: ServiceDesk Plus enterprise service management · Read 11 Oct 2026

  6. 06 GOVERNOn a higher plan or as a paid add-on

    Problem and change are add-ons on Standard; CMDB is an add-on on Professional and included in Enterprise.

    Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026

A filled square means the vendor's own pages place that milestone on the entry plan. It shows packaging, not how well the feature works.

What do ManageEngine ServiceDesk Plus's plans cost?

PlanPriceNotes
Free$02 technicians and 250 IT assets
StandardFrom $13 per technician/monthHelp desk and service catalog; problem, project and change/release are add-ons at $1,195 a year each
ProfessionalFrom $27 per technician/monthAdds IT asset management; CMDB add-on $1,195 a year
EnterpriseFrom $67 per technician/monthIncludes CMDB, change, release, problem and projects

Source: ManageEngine ServiceDesk Plus pricing · Read 27 Sep 2026

No limit on end users.

List prices as published on the date shown. Taxes, discounts and negotiated terms are not included.

What else do ManageEngine ServiceDesk Plus's pages say?

  • ITIL: ManageEngine states 14 ITIL-certified practices and 14 PinkVERIFY-certified practices.

    Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026

  • Deployment: "Available both on-premises and in the cloud".

    Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026

  • AI: The Zia virtual support agent, predictive intelligence for ticket triage, routing, assignment and sentiment analysis, and ChatGPT and Microsoft Copilot integrations.

    Source: ManageEngine ServiceDesk Plus product page · Read 27 Sep 2026

  • Recent releases: The 14 September 2026 cloud release notes add Anthropic's Claude as a provider for Ask Zia and reusable workflow approvals; the 24 July notes add Resolution Assist, which drafts a resolution from similar resolved requests.

    Source: ManageEngine ServiceDesk Plus release notes · Read 27 Sep 2026

  • Beyond IT: Separate service desk instances for HR, facilities, finance, legal and other departments, which ManageEngine says can be set up in under 60 seconds, with a unified portal and AI at no additional cost per instance.

    Source: ServiceDesk Plus enterprise service management · Read 11 Oct 2026

No vendor performance figure was collected for this page.

Where does ManageEngine ServiceDesk Plus stand out, and where is it limited?

Strengths

  • Certified ITIL breadth with every edition and add-on price published.
  • Cloud or on-premises, with no limit on end users.

Limits

  • Problem, change and CMDB arrive as paid add-ons or the top edition, so the setup grows in pieces.
  • Configuration tools for non-specialists are not described beyond reusable workflow approvals.

How does ManageEngine ServiceDesk Plus compare with each alternative?

Questions readers ask

How much does ManageEngine ServiceDesk Plus cost?

Free for 2 technicians; Standard from $13 per technician per month. Free: $0; Standard: From $13 per technician/month; Professional: From $27 per technician/month; Enterprise: From $67 per technician/month. Prices as published on the date shown.

Does ManageEngine ServiceDesk Plus include change management and a CMDB?

On Enterprise, or as add-ons. Problem and change are $1,195 a year each on Standard; CMDB is a $1,195 add-on on Professional and included in Enterprise.

When does ManageEngine ServiceDesk Plus fit?

Teams that need ITIL breadth at a published price, in the cloud or on-premises. Run the ITSM fit finder with your own answers to see how its documented capabilities match your team.