COMPARE

ITSM platforms side by side

IN SHORT

Pick two to five platforms to compare. By default this page shows the first three alphabetically: Freshservice, Halo and Ivanti Neurons for ITSM. Every row comes from the same data as the fact grid.

Choose 2 to 5 platforms

Row	Freshservice	Halo	Ivanti Neurons for ITSM
Free plan or trialDiffers	Documented 14-day trial with all features. Source: Freshservice pricing · Read 11 Oct 2026	Documented A trial is offered; 30 days with all modules on the 27 September read. Source: Halo pricing · Read 27 Sep 2026	Not in our sources Not described on the pages we read.
Published priceDiffers	Documented Starter $19, Growth $49, Pro $99 per agent a month, annual. Source: Freshservice pricing · Read 27 Sep 2026	Documented £69 per agent a month, UK list, annual; onboarding package required. Source: Halo pricing · Read 11 Oct 2026	Not in our sources No public price; Contact Sales. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026
Self-service portal or catalog	Documented Service catalog and SLA management from Growth. Source: Freshservice pricing · Read 27 Sep 2026	Documented Employee portal included as standard. Source: Halo pricing · Read 11 Oct 2026	Documented Self-service portals. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
AI triage and routingDiffers	Partly Freddy AI routes issues to the right agent, described in a general service context. Source: Freshworks Freddy AI · Read 27 Sep 2026	Documented AI triaging included as standard. Source: Halo pricing · Read 11 Oct 2026	Documented Automatically classifies and routes tickets. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
AI agents	Documented Freddy AI Agent Studio for building AI agents. Source: Freshservice product page · Read 27 Sep 2026	Documented AI agents; process agents auto-resolve known issues. Source: Halo AI · Read 27 Sep 2026	Documented Agentic AI and a virtual agent. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Configuration tools for non-specialistsDiffers	Partly Agent Studio for agents; workflow configuration for non-specialists is not described. Source: Freshservice product page · Read 27 Sep 2026	Not in our sources Not described on the pages we read.	Not in our sources Not described on the pages we read.
Departments beyond IT	Documented Freshservice for Business Teams: HR, finance, facilities, legal. Source: Freshservice for Business Teams · Read 11 Oct 2026	Documented HR service delivery, finance and legal, facilities included as standard. Source: Halo pricing · Read 11 Oct 2026	Documented HR and facilities service management. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026
Incident management	Documented Incident management from Starter. Source: Freshservice pricing · Read 27 Sep 2026	Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026	Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Problem management	Documented On Pro and Enterprise. Source: Freshservice pricing · Read 27 Sep 2026	Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026	Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Change management	Documented On Pro and Enterprise. Source: Freshservice pricing · Read 27 Sep 2026	Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026	Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
CMDB	Documented CMDB built by agentless discovery. Source: Freshservice IT asset management · Read 27 Sep 2026	Documented CMDB and asset discovery included. Source: Halo pricing · Read 11 Oct 2026	Documented Configuration management is a certified practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
IT asset managementDiffers	Documented IT asset management with agentless discovery; asset units in packs of 500. Source: Freshservice IT asset management · Read 27 Sep 2026	Documented Assets included. Source: Halo pricing · Read 27 Sep 2026	Not in our sources Not described on the pages we read.
Self-managed optionDiffers	Not in our sources Not described on the pages we read.	Not in our sources On-premises is not mentioned on the pages we read.	Documented Cloud, on-premises or hybrid. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Entry-plan milestones	2 of 6 T: try, P: price, I: intake, A: automate, E: extend, G: govern	6 of 6 T: try, P: price, I: intake, A: automate, E: extend, G: govern	0 of 6 T: try, P: price, I: intake, A: automate, E: extend, G: govern
Starting price	$19 per agent per month (Starter, billed annually) Source: Freshservice pricing · Read 27 Sep 2026	£69 per agent per month (UK list, billed annually, 11 Oct 2026) Source: Halo pricing · Read 11 Oct 2026	Not published Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Deployment	Cloud (SaaS).	Cloud; on-premises is not mentioned on the pages we read.	Cloud, on-premises or hybrid.
Fits when	IT teams that want certified ITIL practices and published prices, with a route for business teams later	Teams that want every module, including ESM and CMDB, in one per-agent licence	Organisations that must run ITSM on-premises or hybrid with certified ITIL practices
Strengths	Certified ITIL practice coverage and a discovery-fed CMDB at published prices. A business teams offering for HR, finance, facilities and legal, and a 14-day trial with all features.	Every module, from change management to CMDB and ESM, in one published per-agent price. Halo AI documents help across the ticket from intake to knowledge.	Certified ITIL 4 practice breadth, including configuration management. A choice of cloud, on-premises or hybrid deployment.
Limits	Problem and change management need Pro at $99 per agent a month, and the Freddy AI Copilot is a $29 add-on. Pricing for the business teams offering is not shown on its page.	Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost. The UK list price was £69 per agent a month on 11 October 2026; a US dollar figure was not shown on the page we read, and no-code configuration tools are not described.	No public price or trial. Hybrid and on-premises options add design and infrastructure work for a small team.
Links	Freshservice profile Migrating off Freshservice	Halo profile Migrating off Halo	Ivanti Neurons for ITSM profile Migrating off Ivanti Neurons for ITSM

Questions readers ask

Why can I select at most five platforms?

Beyond five columns the table no longer fits on a laptop screen without losing the notes. Use the fact grid to see all nine at once.

Where do the facts and prices come from?

From the same data as the fact grid: each cell links the vendor page we read, on 27 September or 11 October 2026, and list prices come from each vendor's pricing page. There are no scores.