PLATFORM PROFILE

monday service: ITSM platform profile for mid-market teams (2026)

monday service puts an AI Service Workforce in front of IT and many other departments from the entry plan, with no documented problem management or CMDB.

IN SHORT

monday service documents 8 of 13 capabilities in our fact grid, partly documents 2, and 3 are not in our sources. Fits when: Mid-market IT teams that want AI agents from day one and plan to serve HR, facilities and finance on the same platform. Its main limits: Problem management and a CMDB are not documented on the pages we read, and change management appears only in a vendor blog built from configurable boards.

By The Ticket Desk · ITSM Compared · Published 2026-10-11

Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.

At a glance

Company: monday.com
Deployment: Cloud (SaaS).
Starting price: $31 per seat per month (Standard, billed annually; 3-seat minimum)
Entry-plan milestones: 4 of 6
Fits when: Mid-market IT teams that want AI agents from day one and plan to serve HR, facilities and finance on the same platform
Website: Visit monday service site

What does monday service document?

Free plan or trialDocumented
14-day trial, no credit card.
Source: monday service pricing · Read 11 Oct 2026
Published priceDocumented
Standard $31, Pro $45 per seat a month, annual, from 3 users.
Source: monday service pricing · Read 11 Oct 2026
Self-service portal or catalogDocumented
Portal for 10 users on Standard, 100 on Pro, unlimited on Enterprise.
Source: monday service pricing · Read 11 Oct 2026
AI triage and routingDocumented
AI Ticket Triage on every plan (1, 3 or unlimited boards).
Source: monday service pricing · Read 11 Oct 2026
AI agentsDocumented
AI Service Workforce agents resolve repetitive requests.
Source: monday service product page · Read 11 Oct 2026
Configuration tools for non-specialistsDocumented
Create your own agents; set permissions, escalation paths and guardrails.
Source: monday service product page · Read 11 Oct 2026
Departments beyond ITDocumented
Agents for HR, procurement, facilities, finance, marketing, legal, learning and development.
Source: monday service product page · Read 11 Oct 2026
Incident managementDocumented
Incident handling and real-time incident alerts to on-call.
Source: monday service for IT · Read 27 Sep 2026
Problem managementNot in our sources
Not described on the pages we read.
Change managementPartly
Described only in a vendor blog, built from configurable boards and automations.
Source: monday.com blog: IT change management (27 Jun 2026) · Read 11 Oct 2026
CMDBNot in our sources
Not described on the pages we read.
IT asset managementPartly
A vendor blog mentions linking changes to the assets they affect; no asset module on the product or pricing pages.
Source: monday.com blog: IT change management (27 Jun 2026) · Read 11 Oct 2026
Self-managed optionNot in our sources
Not described on the pages we read.

What does monday service put on its entry plan?

On the entry plan
On a higher plan or as a paid add-on
Documented, plan not stated
Not documented on the pages we read

On the entry plan
On a higher plan or as a paid add-on
Documented, plan not stated
Not documented on the pages we read

01 TRYOn the entry plan
14-day trial.
Source: monday service pricing · Read 27 Sep 2026
02 PRICEOn the entry plan
Standard is $31 per seat a month, billed annually, from three seats.
Source: monday service pricing · Read 27 Sep 2026
03 INTAKEOn the entry plan
Email and WorkForms intake and a portal for up to 10 users on Standard.
Source: monday service pricing · Read 27 Sep 2026
04 AUTOMATEOn the entry plan
AI Ticket Triage for one board on Standard.
Source: monday service pricing · Read 27 Sep 2026
05 EXTENDDocumented, plan not stated
AI agents for HR, procurement, facilities, finance, legal and other teams; the plan is not stated.
Source: monday service product page · Read 11 Oct 2026
06 GOVERNNot documented on the pages we read
Problem management and a CMDB are not documented; change management appears only in a vendor blog.
Source: monday service product page · Read 11 Oct 2026

A filled square means the vendor's own pages place that milestone on the entry plan. It shows packaging, not how well the feature works.

What do monday service's plans cost?

Plan	Price	Notes
Standard	$31 per seat/month, billed annually	3-seat minimum; AI Ticket Triage for 1 ticket board; intake via email and WorkForms; customer portal for up to 10 users; unlimited tickets; AI Sidekick (lite); 2-way Gmail and Outlook
Pro	$45 per seat/month, billed annually	AI Ticket Triage for 3 boards; portal for up to 100 users; dynamic auto-responses for any channel
Enterprise	Not published	Contact sales; AI Ticket Triage for unlimited boards; unlimited portal users; 250K automation and integration actions per month; HIPAA compliance; AI Sidekick (plus); multi-level permissions
Trial	14 days	No credit card needed

Source: monday service pricing · Read 11 Oct 2026

Plans start from 3 users; over 40 users, request a quote. Monthly billing is also offered. 30-day prorated refund on yearly plans.

List prices as published on the date shown. Taxes, discounts and negotiated terms are not included.

What else do monday service's pages say?

Positioning: monday.com describes monday service as an "AI Service Management Platform" that centralizes requests, automates workflows and resolves issues with AI agents, portals and real-time insights.
Source: monday service product page · Read 27 Sep 2026
IT agents: IT Help Agent, Device Agent and Access Agent on the product page; the IT page adds an Intake & Triage Agent that "classifies and routes tickets instantly" and "auto-resolves common requests", a Knowledge Agent that flags stale and missing articles, and an SLA Monitoring Agent.
Source: monday service for IT · Read 27 Sep 2026
Other departments: Pre-built agents for HR (Benefits, Employee Lifecycle, Payroll & Comp), procurement, facilities, finance, marketing, legal, and learning and development.
Source: monday service product page · Read 27 Sep 2026
Routing and approvals: Skill-based and load-balanced ticket assignment, approval routing, and incident detection with real-time alerts to on-call.
Source: monday service for IT · Read 27 Sep 2026
Integrations: PagerDuty, Slack, Jira, Active Directory and "200+ more via API, MCP & native connectors".
Source: monday service for IT · Read 27 Sep 2026
Not documented: Problem management, a CMDB and an IT asset management module are not documented on the monday service product, pricing, IT and IT operations pages we read; change management appears only in a vendor blog.
Source: monday service product page · Read 11 Oct 2026
Compliance: GDPR, SOC 2, ISO and HIPAA are listed; HIPAA compliance is an Enterprise plan item.
Source: monday service product page · Read 27 Sep 2026
AI Service Workforce: monday.com headlines an AI Service Workforce, "your team of AI agents, ready to clear your queue"; agents autonomously resolve repetitive requests and route complex cases. IT agents include IT Help, Device and Access agents, and teams can create their own.
Source: monday service product page · Read 11 Oct 2026
Departments: Departments listed: IT, HR, procurement, customer support, facilities, finance, marketing, legal, and learning and development.
Source: monday service product page · Read 11 Oct 2026
Admin controls: Admins set permissions, escalation paths and guardrails, and every agent action is visible, trackable and auditable, as monday.com states.
Source: monday service product page · Read 11 Oct 2026
Change management: A vendor blog (27 June 2026) describes change approvals built with configurable boards, a no-code workflow builder and automations, with changes linked to incidents and assets. The product and pricing pages do not name a change module.
Source: monday.com blog: IT change management (27 Jun 2026) · Read 11 Oct 2026

Where does monday service stand out, and where is it limited?

Strengths

The widest set of departments named with AI agents in this guide, from HR and procurement to facilities, finance and legal.
An AI Service Workforce plus AI triage on every plan, published prices from three users and a 14-day trial with no credit card.

Limits

Problem management and a CMDB are not documented on the pages we read, and change management appears only in a vendor blog built from configurable boards.
Portal users are capped at 10 on Standard and 100 on Pro, and AI Ticket Triage covers 1 board on Standard and 3 on Pro.

How does monday service compare with each alternative?

Questions readers ask

How much does monday service cost?

$31 per seat per month (Standard, billed annually; 3-seat minimum). Standard: $31 per seat/month, billed annually; Pro: $45 per seat/month, billed annually; Enterprise: Not published; Trial: 14 days. Prices as published on the date shown.

Does monday service include change management and a CMDB?

Not on the product and pricing pages we read. A vendor blog describes change approvals built from configurable boards and automations; problem management and a CMDB are not documented.

When does monday service fit?

Mid-market IT teams that want AI agents from day one and plan to serve HR, facilities and finance on the same platform. Run the ITSM fit finder with your own answers to see how its documented capabilities match your team.