HEAD TO HEAD
Ivanti Neurons for ITSM or monday service: which ITSM platform fits your team?
IN SHORT
Ivanti Neurons for ITSM documents problem management, change management, CMDB and self-managed option where monday service does not; monday service documents free plan or trial, published price and configuration tools for non-specialists where Ivanti Neurons for ITSM does not. They match on 5 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Ivanti Neurons for ITSM and monday service compare capability by capability?
| Capability | Ivanti Neurons for ITSM | monday service | Differs |
|---|---|---|---|
| Free plan or trial | Not in our sources Not described on the pages we read. | Documented 14-day trial, no credit card. Source: monday service pricing · Read 11 Oct 2026 | Differs |
| Published price | Not in our sources No public price; Contact Sales. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented Standard $31, Pro $45 per seat a month, annual, from 3 users. Source: monday service pricing · Read 11 Oct 2026 | Differs |
| Self-service portal or catalog | Documented Self-service portals. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Portal for 10 users on Standard, 100 on Pro, unlimited on Enterprise. Source: monday service pricing · Read 11 Oct 2026 | Same |
| AI triage and routing | Documented Automatically classifies and routes tickets. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented AI Ticket Triage on every plan (1, 3 or unlimited boards). Source: monday service pricing · Read 11 Oct 2026 | Same |
| AI agents | Documented Agentic AI and a virtual agent. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented AI Service Workforce agents resolve repetitive requests. Source: monday service product page · Read 11 Oct 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Documented Create your own agents; set permissions, escalation paths and guardrails. Source: monday service product page · Read 11 Oct 2026 | Differs |
| Departments beyond IT | Documented HR and facilities service management. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented Agents for HR, procurement, facilities, finance, marketing, legal, learning and development. Source: monday service product page · Read 11 Oct 2026 | Same |
| Incident management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Incident handling and real-time incident alerts to on-call. Source: monday service for IT · Read 27 Sep 2026 | Same |
| Problem management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Not in our sources Not described on the pages we read. | Differs |
| Change management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Partly Described only in a vendor blog, built from configurable boards and automations. Source: monday.com blog: IT change management (27 Jun 2026) · Read 11 Oct 2026 | Differs |
| CMDB | Documented Configuration management is a certified practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Not in our sources Not described on the pages we read. | Differs |
| IT asset management | Not in our sources Not described on the pages we read. | Partly A vendor blog mentions linking changes to the assets they affect; no asset module on the product or pricing pages. Source: monday.com blog: IT change management (27 Jun 2026) · Read 11 Oct 2026 | Differs |
| Self-managed option | Documented Cloud, on-premises or hybrid. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Not in our sources Not described on the pages we read. | Differs |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Ivanti Neurons for ITSM
monday service
Ivanti Neurons for ITSM has 0 milestones on its entry plan; monday service has 4.
What do Ivanti Neurons for ITSM and monday service cost?
Ivanti Neurons for ITSM
| Plan | Price |
|---|---|
| All plans | Not published |
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
monday service
| Plan | Price |
|---|---|
| Standard | $31 per seat/month, billed annually |
| Pro | $45 per seat/month, billed annually |
| Enterprise | Not published |
| Trial | 14 days |
Source: monday service pricing · Read 11 Oct 2026
When does Ivanti Neurons for ITSM fit, and when monday service?
Consider Ivanti Neurons for ITSM if
Organisations that must run ITSM on-premises or hybrid with certified ITIL practices.
Certified ITIL 4 practice breadth, including configuration management.
Watch for: No public price or trial.
Consider monday service if
Mid-market IT teams that want AI agents from day one and plan to serve HR, facilities and finance on the same platform.
The widest set of departments named with AI agents in this guide, from HR and procurement to facilities, finance and legal.
Watch for: Problem management and a CMDB are not documented on the pages we read, and change management appears only in a vendor blog built from configurable boards.
Questions readers ask
Is Ivanti Neurons for ITSM or monday service better for a mid-market IT team?
Neither in general. Ivanti Neurons for ITSM documents problem management, change management, CMDB and self-managed option; monday service documents free plan or trial, published price and configuration tools for non-specialists. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Ivanti Neurons for ITSM or monday service?
Ivanti Neurons for ITSM does not publish a price; monday service starts at $31 per seat per month (Standard, billed annually; 3-seat minimum). Compare plans at your team size in the ITSM cost calculator.
Do Ivanti Neurons for ITSM and monday service cover change management and a CMDB?
Ivanti Neurons for ITSM: Yes. Change, problem and configuration management are among its 14 ITIL 4-certified practices. monday service: Not on the product and pricing pages we read. A vendor blog describes change approvals built from configurable boards and automations; problem management and a CMDB are not documented.