HEAD TO HEAD
Halo (formerly HaloITSM) or monday service: which ITSM platform fits your team?
IN SHORT
Halo documents problem management, change management, CMDB and IT asset management where monday service does not; monday service documents configuration tools for non-specialists where Halo does not. They match on 8 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Halo and monday service compare capability by capability?
| Capability | Halo | monday service | Differs |
|---|---|---|---|
| Free plan or trial | Documented A trial is offered; 30 days with all modules on the 27 September read. Source: Halo pricing · Read 27 Sep 2026 | Documented 14-day trial, no credit card. Source: monday service pricing · Read 11 Oct 2026 | Same |
| Published price | Documented £69 per agent a month, UK list, annual; onboarding package required. Source: Halo pricing · Read 11 Oct 2026 | Documented Standard $31, Pro $45 per seat a month, annual, from 3 users. Source: monday service pricing · Read 11 Oct 2026 | Same |
| Self-service portal or catalog | Documented Employee portal included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Portal for 10 users on Standard, 100 on Pro, unlimited on Enterprise. Source: monday service pricing · Read 11 Oct 2026 | Same |
| AI triage and routing | Documented AI triaging included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented AI Ticket Triage on every plan (1, 3 or unlimited boards). Source: monday service pricing · Read 11 Oct 2026 | Same |
| AI agents | Documented AI agents; process agents auto-resolve known issues. Source: Halo AI · Read 27 Sep 2026 | Documented AI Service Workforce agents resolve repetitive requests. Source: monday service product page · Read 11 Oct 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Documented Create your own agents; set permissions, escalation paths and guardrails. Source: monday service product page · Read 11 Oct 2026 | Differs |
| Departments beyond IT | Documented HR service delivery, finance and legal, facilities included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Agents for HR, procurement, facilities, finance, marketing, legal, learning and development. Source: monday service product page · Read 11 Oct 2026 | Same |
| Incident management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented Incident handling and real-time incident alerts to on-call. Source: monday service for IT · Read 27 Sep 2026 | Same |
| Problem management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Not in our sources Not described on the pages we read. | Differs |
| Change management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Partly Described only in a vendor blog, built from configurable boards and automations. Source: monday.com blog: IT change management (27 Jun 2026) · Read 11 Oct 2026 | Differs |
| CMDB | Documented CMDB and asset discovery included. Source: Halo pricing · Read 11 Oct 2026 | Not in our sources Not described on the pages we read. | Differs |
| IT asset management | Documented Assets included. Source: Halo pricing · Read 27 Sep 2026 | Partly A vendor blog mentions linking changes to the assets they affect; no asset module on the product or pricing pages. Source: monday.com blog: IT change management (27 Jun 2026) · Read 11 Oct 2026 | Differs |
| Self-managed option | Not in our sources On-premises is not mentioned on the pages we read. | Not in our sources Not described on the pages we read. | Same |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Halo
monday service
Halo has 6 milestones on its entry plan; monday service has 4.
What do Halo and monday service cost?
Halo
| Plan | Price |
|---|---|
| Single plan | £69 per agent/month, billed annually (UK list price; £66 on 27 Sep 2026) |
| Halo Enterprise Package | $1M a year, fixed |
| Trial | Offered |
Source: Halo pricing · Read 11 Oct 2026
monday service
| Plan | Price |
|---|---|
| Standard | $31 per seat/month, billed annually |
| Pro | $45 per seat/month, billed annually |
| Enterprise | Not published |
| Trial | 14 days |
Source: monday service pricing · Read 11 Oct 2026
When does Halo fit, and when monday service?
Consider Halo if
Teams that want every module, including ESM and CMDB, in one per-agent licence.
Every module, from change management to CMDB and ESM, in one published per-agent price.
Watch for: Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost.
Consider monday service if
Mid-market IT teams that want AI agents from day one and plan to serve HR, facilities and finance on the same platform.
The widest set of departments named with AI agents in this guide, from HR and procurement to facilities, finance and legal.
Watch for: Problem management and a CMDB are not documented on the pages we read, and change management appears only in a vendor blog built from configurable boards.
Questions readers ask
Is Halo or monday service better for a mid-market IT team?
Neither in general. Halo documents problem management, change management, CMDB and IT asset management; monday service documents configuration tools for non-specialists. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Halo or monday service?
Halo starts at £69 per agent per month (UK list, billed annually, 11 Oct 2026); monday service starts at $31 per seat per month (Standard, billed annually; 3-seat minimum). Compare plans at your team size in the ITSM cost calculator.
Do Halo and monday service cover change management and a CMDB?
Halo: Yes. Incident, request, problem and change management, major incidents, assets, CMDB and asset discovery are included as standard. monday service: Not on the product and pricing pages we read. A vendor blog describes change approvals built from configurable boards and automations; problem management and a CMDB are not documented.