HEAD TO HEAD
Halo (formerly HaloITSM) or Ivanti Neurons for ITSM: which ITSM platform fits your team?
IN SHORT
Halo documents free plan or trial, published price and IT asset management where Ivanti Neurons for ITSM does not; Ivanti Neurons for ITSM documents self-managed option where Halo does not. They match on 9 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Halo and Ivanti Neurons for ITSM compare capability by capability?
| Capability | Halo | Ivanti Neurons for ITSM | Differs |
|---|---|---|---|
| Free plan or trial | Documented A trial is offered; 30 days with all modules on the 27 September read. Source: Halo pricing · Read 27 Sep 2026 | Not in our sources Not described on the pages we read. | Differs |
| Published price | Documented £69 per agent a month, UK list, annual; onboarding package required. Source: Halo pricing · Read 11 Oct 2026 | Not in our sources No public price; Contact Sales. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Differs |
| Self-service portal or catalog | Documented Employee portal included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Self-service portals. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Same |
| AI triage and routing | Documented AI triaging included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Automatically classifies and routes tickets. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Same |
| AI agents | Documented AI agents; process agents auto-resolve known issues. Source: Halo AI · Read 27 Sep 2026 | Documented Agentic AI and a virtual agent. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Not in our sources Not described on the pages we read. | Same |
| Departments beyond IT | Documented HR service delivery, finance and legal, facilities included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented HR and facilities service management. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Same |
| Incident management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Same |
| Problem management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Same |
| Change management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Same |
| CMDB | Documented CMDB and asset discovery included. Source: Halo pricing · Read 11 Oct 2026 | Documented Configuration management is a certified practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Same |
| IT asset management | Documented Assets included. Source: Halo pricing · Read 27 Sep 2026 | Not in our sources Not described on the pages we read. | Differs |
| Self-managed option | Not in our sources On-premises is not mentioned on the pages we read. | Documented Cloud, on-premises or hybrid. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Differs |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Halo
Ivanti Neurons for ITSM
Halo has 6 milestones on its entry plan; Ivanti Neurons for ITSM has 0.
What do Halo and Ivanti Neurons for ITSM cost?
Halo
| Plan | Price |
|---|---|
| Single plan | £69 per agent/month, billed annually (UK list price; £66 on 27 Sep 2026) |
| Halo Enterprise Package | $1M a year, fixed |
| Trial | Offered |
Source: Halo pricing · Read 11 Oct 2026
Ivanti Neurons for ITSM
| Plan | Price |
|---|---|
| All plans | Not published |
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
When does Halo fit, and when Ivanti Neurons for ITSM?
Consider Halo if
Teams that want every module, including ESM and CMDB, in one per-agent licence.
Every module, from change management to CMDB and ESM, in one published per-agent price.
Watch for: Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost.
Consider Ivanti Neurons for ITSM if
Organisations that must run ITSM on-premises or hybrid with certified ITIL practices.
Certified ITIL 4 practice breadth, including configuration management.
Watch for: No public price or trial.
Questions readers ask
Is Halo or Ivanti Neurons for ITSM better for a mid-market IT team?
Neither in general. Halo documents free plan or trial, published price and IT asset management; Ivanti Neurons for ITSM documents self-managed option. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Halo or Ivanti Neurons for ITSM?
Halo starts at £69 per agent per month (UK list, billed annually, 11 Oct 2026); Ivanti Neurons for ITSM does not publish a price. Compare plans at your team size in the ITSM cost calculator.
Do Halo and Ivanti Neurons for ITSM cover change management and a CMDB?
Halo: Yes. Incident, request, problem and change management, major incidents, assets, CMDB and asset discovery are included as standard. Ivanti Neurons for ITSM: Yes. Change, problem and configuration management are among its 14 ITIL 4-certified practices.