HEAD TO HEAD
Ivanti Neurons for ITSM or SysAid: which ITSM platform fits your team?
IN SHORT
Ivanti Neurons for ITSM documents self-service portal or catalog, AI triage and routing, CMDB and self-managed option where SysAid does not; SysAid documents free plan or trial, published price, configuration tools for non-specialists and IT asset management where Ivanti Neurons for ITSM does not. They match on 5 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Ivanti Neurons for ITSM and SysAid compare capability by capability?
| Capability | Ivanti Neurons for ITSM | SysAid | Differs |
|---|---|---|---|
| Free plan or trial | Not in our sources Not described on the pages we read. | Documented Free trial with all features, no credit card. Source: SysAid pricing · Read 11 Oct 2026 | Differs |
| Published price | Not in our sources No public price; Contact Sales. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented Professional $89 per agent a month. Source: SysAid pricing · Read 11 Oct 2026 | Differs |
| Self-service portal or catalog | Documented Self-service portals. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Partly Service catalog listed; portal details not described. Source: SysAid homepage · Read 27 Sep 2026 | Differs |
| AI triage and routing | Documented Automatically classifies and routes tickets. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Partly Automations for assignment and categorisation built with the AI Automations Builder. Source: SysAid blog: AI automations for ITSM (9 Sep 2026) · Read 27 Sep 2026 | Differs |
| AI agents | Documented Agentic AI and a virtual agent. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Pre-built AI agents on both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Documented AI Automations Builder and AI Agent Builder. Source: SysAid blog: AI automations for ITSM (9 Sep 2026) · Read 27 Sep 2026 | Differs |
| Departments beyond IT | Documented HR and facilities service management. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented Service spaces for HR, finance, facilities and legal. Source: SysAid enterprise service management · Read 11 Oct 2026 | Same |
| Incident management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented On both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| Problem management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented On both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| Change management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented On both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| CMDB | Documented Configuration management is a certified practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Partly Asset management; CMDB depth not documented. Source: SysAid pricing · Read 27 Sep 2026 | Differs |
| IT asset management | Not in our sources Not described on the pages we read. | Documented 250 managed assets on Professional. Source: SysAid pricing · Read 27 Sep 2026 | Differs |
| Self-managed option | Documented Cloud, on-premises or hybrid. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Not in our sources Deployment model not stated. | Differs |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Ivanti Neurons for ITSM
SysAid
Ivanti Neurons for ITSM has 0 milestones on its entry plan; SysAid has 4.
What do Ivanti Neurons for ITSM and SysAid cost?
Ivanti Neurons for ITSM
| Plan | Price |
|---|---|
| All plans | Not published |
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
SysAid
| Plan | Price |
|---|---|
| Professional | $89 per agent/month |
| Enterprise | Not published |
| Trial | Free trial |
Source: SysAid pricing · Read 11 Oct 2026
When does Ivanti Neurons for ITSM fit, and when SysAid?
Consider Ivanti Neurons for ITSM if
Organisations that must run ITSM on-premises or hybrid with certified ITIL practices.
Certified ITIL 4 practice breadth, including configuration management.
Watch for: No public price or trial.
Consider SysAid if
Mid-market desks that want to build automations and AI agents by describing them in plain language.
Plain-language builders for automations and AI agents lighten the admin load.
Watch for: Professional is quoted through sales at $89 per agent a month, and Enterprise starts at 20 agents.
Questions readers ask
Is Ivanti Neurons for ITSM or SysAid better for a mid-market IT team?
Neither in general. Ivanti Neurons for ITSM documents self-service portal or catalog, AI triage and routing, CMDB and self-managed option; SysAid documents free plan or trial, published price, configuration tools for non-specialists and IT asset management. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Ivanti Neurons for ITSM or SysAid?
Ivanti Neurons for ITSM does not publish a price; SysAid starts at $89 per agent per month (Professional). Compare plans at your team size in the ITSM cost calculator.
Do Ivanti Neurons for ITSM and SysAid cover change management and a CMDB?
Ivanti Neurons for ITSM: Yes. Change, problem and configuration management are among its 14 ITIL 4-certified practices. SysAid: Yes, on both plans. Request, incident, change and problem management and asset management are on Professional and Enterprise; CMDB depth is not documented.