HEAD TO HEAD
Ivanti Neurons for ITSM or Jira Service Management: which ITSM platform fits your team?
IN SHORT
Ivanti Neurons for ITSM documents AI triage and routing where Jira Service Management does not; Jira Service Management documents free plan or trial, published price and IT asset management where Ivanti Neurons for ITSM does not. They match on 8 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Ivanti Neurons for ITSM and Jira Service Management compare capability by capability?
| Capability | Ivanti Neurons for ITSM | Jira Service Management | Differs |
|---|---|---|---|
| Free plan or trial | Not in our sources Not described on the pages we read. | Documented Free plan for up to 3 agents. Source: Jira Service Management pricing · Read 27 Sep 2026 | Differs |
| Published price | Not in our sources No public price; Contact Sales. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented Standard $20, Premium $51.42 per agent a month. Source: Jira Service Management pricing · Read 27 Sep 2026 | Differs |
| Self-service portal or catalog | Documented Self-service portals. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Customer portal on every plan. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| AI triage and routing | Documented Automatically classifies and routes tickets. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Partly Rovo Agents; no automatic categorisation claim on the pages we read. Source: Jira Service Management pricing · Read 27 Sep 2026 | Differs |
| AI agents | Documented Agentic AI and a virtual agent. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Rovo Agents from Standard; virtual service agent on Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Partly Forms, workflows and queues on every plan; a no-code builder is not described. Source: Jira Service Management pricing · Read 27 Sep 2026 | Differs |
| Departments beyond IT | Documented HR and facilities service management. Source: Ivanti Neurons for ITSM · Read 11 Oct 2026 | Documented Service Collection extends to HR, facilities, finance and legal. Source: Atlassian: introduction to Service Collection · Read 11 Oct 2026 | Same |
| Incident management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Advanced incident management on Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Problem management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Advanced problem management on Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Change management | Documented Certified ITIL 4 practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented On Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| CMDB | Documented Configuration management is a certified practice. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Asset and configuration management from Standard. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| IT asset management | Not in our sources Not described on the pages we read. | Documented Assets from Standard. Source: Jira Service Management pricing · Read 27 Sep 2026 | Differs |
| Self-managed option | Documented Cloud, on-premises or hybrid. Source: Ivanti Neurons for ITSM · Read 27 Sep 2026 | Documented Data Center, self-managed; end of life 28 March 2029. Source: Atlassian blog: public sector next chapter (23 Sep 2026) · Read 27 Sep 2026 | Same |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Ivanti Neurons for ITSM
Jira Service Management
Ivanti Neurons for ITSM has 0 milestones on its entry plan; Jira Service Management has 3.
What do Ivanti Neurons for ITSM and Jira Service Management cost?
Ivanti Neurons for ITSM
| Plan | Price |
|---|---|
| All plans | Not published |
Source: Ivanti Neurons for ITSM · Read 27 Sep 2026
Jira Service Management
| Plan | Price |
|---|---|
| Free | $0 |
| Standard | $20 per agent/month |
| Premium | $51.42 per agent/month |
| Enterprise | Not published |
Source: Jira Service Management pricing · Read 27 Sep 2026
When does Ivanti Neurons for ITSM fit, and when Jira Service Management?
Consider Ivanti Neurons for ITSM if
Organisations that must run ITSM on-premises or hybrid with certified ITIL practices.
Certified ITIL 4 practice breadth, including configuration management.
Watch for: No public price or trial.
Consider Jira Service Management if
IT teams that already work in Jira and want a free starting tier.
A free tier and public prices make it the easiest platform here to start on.
Watch for: Change management and the virtual service agent need Premium at $51.42 per agent a month.
Questions readers ask
Is Ivanti Neurons for ITSM or Jira Service Management better for a mid-market IT team?
Neither in general. Ivanti Neurons for ITSM documents AI triage and routing; Jira Service Management documents free plan or trial, published price and IT asset management. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Ivanti Neurons for ITSM or Jira Service Management?
Ivanti Neurons for ITSM does not publish a price; Jira Service Management starts at Free for 3 agents; Standard $20 per agent per month. Compare plans at your team size in the ITSM cost calculator.
Do Ivanti Neurons for ITSM and Jira Service Management cover change management and a CMDB?
Ivanti Neurons for ITSM: Yes. Change, problem and configuration management are among its 14 ITIL 4-certified practices. Jira Service Management: On Premium for change. Asset and configuration management start on Standard; change management and advanced incident and problem management are Premium features at $51.42 per agent a month.