HEAD TO HEAD
Halo (formerly HaloITSM) or Jira Service Management: which ITSM platform fits your team?
IN SHORT
Halo documents AI triage and routing where Jira Service Management does not; Jira Service Management documents self-managed option where Halo does not. They match on 10 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Halo and Jira Service Management compare capability by capability?
| Capability | Halo | Jira Service Management | Differs |
|---|---|---|---|
| Free plan or trial | Documented A trial is offered; 30 days with all modules on the 27 September read. Source: Halo pricing · Read 27 Sep 2026 | Documented Free plan for up to 3 agents. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Published price | Documented £69 per agent a month, UK list, annual; onboarding package required. Source: Halo pricing · Read 11 Oct 2026 | Documented Standard $20, Premium $51.42 per agent a month. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Self-service portal or catalog | Documented Employee portal included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Customer portal on every plan. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| AI triage and routing | Documented AI triaging included as standard. Source: Halo pricing · Read 11 Oct 2026 | Partly Rovo Agents; no automatic categorisation claim on the pages we read. Source: Jira Service Management pricing · Read 27 Sep 2026 | Differs |
| AI agents | Documented AI agents; process agents auto-resolve known issues. Source: Halo AI · Read 27 Sep 2026 | Documented Rovo Agents from Standard; virtual service agent on Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Partly Forms, workflows and queues on every plan; a no-code builder is not described. Source: Jira Service Management pricing · Read 27 Sep 2026 | Differs |
| Departments beyond IT | Documented HR service delivery, finance and legal, facilities included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Service Collection extends to HR, facilities, finance and legal. Source: Atlassian: introduction to Service Collection · Read 11 Oct 2026 | Same |
| Incident management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented Advanced incident management on Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Problem management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented Advanced problem management on Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Change management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented On Premium. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| CMDB | Documented CMDB and asset discovery included. Source: Halo pricing · Read 11 Oct 2026 | Documented Asset and configuration management from Standard. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| IT asset management | Documented Assets included. Source: Halo pricing · Read 27 Sep 2026 | Documented Assets from Standard. Source: Jira Service Management pricing · Read 27 Sep 2026 | Same |
| Self-managed option | Not in our sources On-premises is not mentioned on the pages we read. | Documented Data Center, self-managed; end of life 28 March 2029. Source: Atlassian blog: public sector next chapter (23 Sep 2026) · Read 27 Sep 2026 | Differs |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Halo
Jira Service Management
Halo has 6 milestones on its entry plan; Jira Service Management has 3.
What do Halo and Jira Service Management cost?
Halo
| Plan | Price |
|---|---|
| Single plan | £69 per agent/month, billed annually (UK list price; £66 on 27 Sep 2026) |
| Halo Enterprise Package | $1M a year, fixed |
| Trial | Offered |
Source: Halo pricing · Read 11 Oct 2026
Jira Service Management
| Plan | Price |
|---|---|
| Free | $0 |
| Standard | $20 per agent/month |
| Premium | $51.42 per agent/month |
| Enterprise | Not published |
Source: Jira Service Management pricing · Read 27 Sep 2026
When does Halo fit, and when Jira Service Management?
Consider Halo if
Teams that want every module, including ESM and CMDB, in one per-agent licence.
Every module, from change management to CMDB and ESM, in one published per-agent price.
Watch for: Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost.
Consider Jira Service Management if
IT teams that already work in Jira and want a free starting tier.
A free tier and public prices make it the easiest platform here to start on.
Watch for: Change management and the virtual service agent need Premium at $51.42 per agent a month.
Questions readers ask
Is Halo or Jira Service Management better for a mid-market IT team?
Neither in general. Halo documents AI triage and routing; Jira Service Management documents self-managed option. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Halo or Jira Service Management?
Halo starts at £69 per agent per month (UK list, billed annually, 11 Oct 2026); Jira Service Management starts at Free for 3 agents; Standard $20 per agent per month. Compare plans at your team size in the ITSM cost calculator.
Do Halo and Jira Service Management cover change management and a CMDB?
Halo: Yes. Incident, request, problem and change management, major incidents, assets, CMDB and asset discovery are included as standard. Jira Service Management: On Premium for change. Asset and configuration management start on Standard; change management and advanced incident and problem management are Premium features at $51.42 per agent a month.