HEAD TO HEAD
Halo (formerly HaloITSM) or SysAid: which ITSM platform fits your team?
IN SHORT
Halo documents self-service portal or catalog, AI triage and routing and CMDB where SysAid does not; SysAid documents configuration tools for non-specialists where Halo does not. They match on 9 of 13 capabilities. Which matters more depends on your answers in the finder.
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Halo and SysAid compare capability by capability?
| Capability | Halo | SysAid | Differs |
|---|---|---|---|
| Free plan or trial | Documented A trial is offered; 30 days with all modules on the 27 September read. Source: Halo pricing · Read 27 Sep 2026 | Documented Free trial with all features, no credit card. Source: SysAid pricing · Read 11 Oct 2026 | Same |
| Published price | Documented £69 per agent a month, UK list, annual; onboarding package required. Source: Halo pricing · Read 11 Oct 2026 | Documented Professional $89 per agent a month. Source: SysAid pricing · Read 11 Oct 2026 | Same |
| Self-service portal or catalog | Documented Employee portal included as standard. Source: Halo pricing · Read 11 Oct 2026 | Partly Service catalog listed; portal details not described. Source: SysAid homepage · Read 27 Sep 2026 | Differs |
| AI triage and routing | Documented AI triaging included as standard. Source: Halo pricing · Read 11 Oct 2026 | Partly Automations for assignment and categorisation built with the AI Automations Builder. Source: SysAid blog: AI automations for ITSM (9 Sep 2026) · Read 27 Sep 2026 | Differs |
| AI agents | Documented AI agents; process agents auto-resolve known issues. Source: Halo AI · Read 27 Sep 2026 | Documented Pre-built AI agents on both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Documented AI Automations Builder and AI Agent Builder. Source: SysAid blog: AI automations for ITSM (9 Sep 2026) · Read 27 Sep 2026 | Differs |
| Departments beyond IT | Documented HR service delivery, finance and legal, facilities included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Service spaces for HR, finance, facilities and legal. Source: SysAid enterprise service management · Read 11 Oct 2026 | Same |
| Incident management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented On both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| Problem management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented On both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| Change management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented On both plans. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| CMDB | Documented CMDB and asset discovery included. Source: Halo pricing · Read 11 Oct 2026 | Partly Asset management; CMDB depth not documented. Source: SysAid pricing · Read 27 Sep 2026 | Differs |
| IT asset management | Documented Assets included. Source: Halo pricing · Read 27 Sep 2026 | Documented 250 managed assets on Professional. Source: SysAid pricing · Read 27 Sep 2026 | Same |
| Self-managed option | Not in our sources On-premises is not mentioned on the pages we read. | Not in our sources Deployment model not stated. | Same |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Halo
SysAid
Halo has 6 milestones on its entry plan; SysAid has 4.
What do Halo and SysAid cost?
Halo
| Plan | Price |
|---|---|
| Single plan | £69 per agent/month, billed annually (UK list price; £66 on 27 Sep 2026) |
| Halo Enterprise Package | $1M a year, fixed |
| Trial | Offered |
Source: Halo pricing · Read 11 Oct 2026
SysAid
| Plan | Price |
|---|---|
| Professional | $89 per agent/month |
| Enterprise | Not published |
| Trial | Free trial |
Source: SysAid pricing · Read 11 Oct 2026
When does Halo fit, and when SysAid?
Consider Halo if
Teams that want every module, including ESM and CMDB, in one per-agent licence.
Every module, from change management to CMDB and ESM, in one published per-agent price.
Watch for: Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost.
Consider SysAid if
Mid-market desks that want to build automations and AI agents by describing them in plain language.
Plain-language builders for automations and AI agents lighten the admin load.
Watch for: Professional is quoted through sales at $89 per agent a month, and Enterprise starts at 20 agents.
Questions readers ask
Is Halo or SysAid better for a mid-market IT team?
Neither in general. Halo documents self-service portal or catalog, AI triage and routing and CMDB; SysAid documents configuration tools for non-specialists. Answer the ITSM fit finder to see which matches your team.
Which is cheaper, Halo or SysAid?
Halo starts at £69 per agent per month (UK list, billed annually, 11 Oct 2026); SysAid starts at $89 per agent per month (Professional). Compare plans at your team size in the ITSM cost calculator.
Do Halo and SysAid cover change management and a CMDB?
Halo: Yes. Incident, request, problem and change management, major incidents, assets, CMDB and asset discovery are included as standard. SysAid: Yes, on both plans. Request, incident, change and problem management and asset management are on Professional and Enterprise; CMDB depth is not documented.