HEAD TO HEAD
Halo (formerly HaloITSM) or ServiceNow ITSM: which ITSM platform fits your team?
IN SHORT
Halo documents free plan or trial, published price, AI triage and routing and departments beyond IT where ServiceNow ITSM does not; ServiceNow ITSM documents nothing that Halo lacks where Halo does not. They match on 9 of 13 capabilities. Which matters more depends on your answers in the finder. [ServiceNow] [G2]
By The Ticket Desk · ITSM Compared · Published 2026-10-11
Desk research from public vendor pages, pricing pages and G2 pages read on 27 September and 11 October 2026. Profiles follow our published method; we did not test the products.
How do Halo and ServiceNow ITSM compare capability by capability?
| Capability | Halo | ServiceNow ITSM | Differs |
|---|---|---|---|
| Free plan or trial | Documented A trial is offered; 30 days with all modules on the 27 September read. Source: Halo pricing · Read 27 Sep 2026 | Not in our sources Not described on the pages we read. | Differs [ServiceNow] [G2] |
| Published price | Documented £69 per agent a month, UK list, annual; onboarding package required. Source: Halo pricing · Read 11 Oct 2026 | Not in our sources Three packages, all by custom quote. Source: ServiceNow ITSM packages · Read 11 Oct 2026 | Differs [ServiceNow] [G2] |
| Self-service portal or catalog | Documented Employee portal included as standard. Source: Halo pricing · Read 11 Oct 2026 | Documented Service catalog in Foundation; omnichannel self-service. Source: ServiceNow ITSM packages · Read 11 Oct 2026 | Same |
| AI triage and routing | Documented AI triaging included as standard. Source: Halo pricing · Read 11 Oct 2026 | Partly Now Assist recommendations; AI agents for ITSM in Prime. Source: ServiceNow ITSM packages · Read 11 Oct 2026 | Differs [ServiceNow] [G2] |
| AI agents | Documented AI agents; process agents auto-resolve known issues. Source: Halo AI · Read 27 Sep 2026 | Documented Autonomous AI specialists; AI Agent Orchestrator. Source: ServiceNow AI agents · Read 27 Sep 2026 | Same |
| Configuration tools for non-specialists | Not in our sources Not described on the pages we read. | Not in our sources G2 reviewers most often cite configuration complexity [G2]. Source: G2: ServiceNow IT Service Management reviews · Read 27 Sep 2026 | Same |
| Departments beyond IT | Documented HR service delivery, finance and legal, facilities included as standard. Source: Halo pricing · Read 11 Oct 2026 | Partly EmployeeWorks self-service; departmental products are not in our sources. Source: ServiceNow IT Service Management · Read 27 Sep 2026 | Differs [ServiceNow] [G2] |
| Incident management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented In Foundation. Source: ServiceNow ITSM packages · Read 11 Oct 2026 | Same |
| Problem management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented In Advanced. Source: ServiceNow ITSM packages · Read 11 Oct 2026 | Same |
| Change management | Documented In the single licence. Source: Halo pricing · Read 27 Sep 2026 | Documented In Advanced. Source: ServiceNow ITSM packages · Read 11 Oct 2026 | Same |
| CMDB | Documented CMDB and asset discovery included. Source: Halo pricing · Read 11 Oct 2026 | Documented In Foundation; Discovery and Service Mapping. Source: ServiceNow Configuration Management Database · Read 27 Sep 2026 | Same |
| IT asset management | Documented Assets included. Source: Halo pricing · Read 27 Sep 2026 | Documented Asset management in Foundation. Source: ServiceNow ITSM packages · Read 11 Oct 2026 | Same |
| Self-managed option | Not in our sources On-premises is not mentioned on the pages we read. | Not in our sources Not described on the pages we read. | Same |
Which rollout milestones does each put on the entry plan?
- On the entry plan
- On a higher plan or as a paid add-on
- Documented, plan not stated
- Not documented on the pages we read
Halo
ServiceNow ITSM
Halo has 6 milestones on its entry plan; ServiceNow ITSM has 0.
What do Halo and ServiceNow ITSM cost?
Halo
| Plan | Price |
|---|---|
| Single plan | £69 per agent/month, billed annually (UK list price; £66 on 27 Sep 2026) |
| Halo Enterprise Package | $1M a year, fixed |
| Trial | Offered |
Source: Halo pricing · Read 11 Oct 2026
ServiceNow ITSM
| Plan | Price |
|---|---|
| Foundation | Not published |
| Advanced | Not published |
| Prime | Not published |
Source: ServiceNow ITSM packages · Read 11 Oct 2026
When does Halo fit, and when ServiceNow ITSM?
Consider Halo if
Teams that want every module, including ESM and CMDB, in one per-agent licence.
Every module, from change management to CMDB and ESM, in one published per-agent price.
Watch for: Everything is switched on in one licence, so there is more to scope before launch, and onboarding packages are required at a bespoke cost.
Consider ServiceNow ITSM if
Large or fast-growing IT organisations that will fund implementation and a platform team.
The widest ITIL practice coverage and the deepest CMDB in this set [ServiceNow].
Watch for: No public price or self-serve trial; every package is quoted.
Questions readers ask
Is Halo or ServiceNow ITSM better for a mid-market IT team?
Neither in general. Halo documents free plan or trial, published price, AI triage and routing and departments beyond IT; ServiceNow ITSM documents nothing that Halo lacks. Answer the ITSM fit finder to see which matches your team. [ServiceNow] [G2]
Which is cheaper, Halo or ServiceNow ITSM?
Halo starts at £69 per agent per month (UK list, billed annually, 11 Oct 2026); ServiceNow ITSM does not publish a price. Compare plans at your team size in the ITSM cost calculator. [ServiceNow] [G2]
Do Halo and ServiceNow ITSM cover change management and a CMDB?
Halo: Yes. Incident, request, problem and change management, major incidents, assets, CMDB and asset discovery are included as standard. ServiceNow ITSM: Yes, by package. Asset management and CMDB are in ITSM Foundation; change and problem management are in ITSM Advanced.